IP NRG Ltd believes in keeping our customers informed at all times. Better customer service comes from better relationships with our customers. Whether by email or telephone conversation, the support desk makes communicating with customers easy and efficient. Our customer support operation keeps you informed and streamlines your support with time-saving tools like ticket views, triggers, and automation. This helps us get straight to what matters most - better customer service.
We have a three-tier support level:
Tier three - unlimited telephone and email support with scheduled remote support
Tier two - unlimited telephone, email, remote access support and onsite engineering support
Tier one - unlimited telephone, email, remote access support with onsite engineering support visits, hardware extended warranties ( We can offer mission-critical site/out of hours site support)
IP NRG customer service is personal and proactive so call us today for a quote on any existing system new or old.
Existing customers can access the support portal from here: https://kentcctv.freshdesk.com